Hasselblad & Imacon Service FAQ
General Questions
I am not based in Denmark – How can I get my Hasselblad digital back repaired?
B23 specializes in repairing Hasselblad cameras, digital backs, and Imacon scanners for customers worldwide. You can contact us directly or reach out to one of our authorized business partners.
Find names and addresses under Business Partners.
What is the typical Hasselblad repair turnaround time?
Our average repair time is 4-5 working days.
If timing is critical, especially during holiday seasons, please contact us before shipping your equipment, as turnaround time may vary.
Imacon Scanner Service
Can I upgrade my Imacon Precision scanner from SCSI to USB or FireWire?
No, Imacon Precision scanners with SCSI interface cannot be upgraded or modified to USB or FireWire.
Adapters such as Thunderbolt-to-SCSI exist, but B23 cannot recommend or support any specific solution.
We suggest searching online for compatible adapters and user experiences.
Does B23 sell new power units for Imacon Precision scanners?
Yes – we supply new power units for Precision scanners.
Please note: The original Protek PUP55-32 is no longer in production. We use PUP60-32 as a replacement, offering equivalent performance with slightly different specifications.
My Imacon scanner makes a ticking sound – what does that mean?
A ticking sound is a known issue, usually caused by electrical problems in the switch-mode power unit or a defective mainboard.
If the scanner powers on, check and clean the SCSI connection:
- Use a small rubber eraser under the SCSI contact to push it slightly outward
- Clean the connector thoroughly
It sounds unusual, but this method often works!
Hasselblad Digital Backs
Adapter software needs updating – why connect an external power supply?
This issue is often related to an unsupported memory card.
Remove the CF memory card before powering up the digital back to avoid errors.